Privacy Policy for Excellence Auto Direct

Effective Date: 02/11/2025

At Excellence Auto Direct (“we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how and why we collect, use, and protect the personal information you provide, specifically your phone number, when you interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you contact us, request a service, or seek information. The only personal information we collect is:

• Your phone number

2. Why We Collect Your Information

We collect your phone number for the following purposes:

• To communicate with you regarding our services—including scheduling, confirmations, follow-ups, and responding to your inquiries.
• To send SMS messages related to your inquiry and customer care.

We do not collect your information for marketing purposes, nor will we sell, rent, or share your phone number with third-party advertisers or marketers.

3. How We Use Your Information

Your phone number will be used solely for:

• Contacting you regarding service requests
• Confirming or rescheduling appointments
• Responding to any inquiries you have about our services
• Sending SMS messages regarding customer care-related topics

We will not use your phone number for unsolicited promotions, newsletters, or advertising.

4. Phone Number Privacy Policy

We respect your privacy and are committed to protecting your personal information.

• Use of Information: Your phone number is used to send SMS messages related to your inquiry and customer care.
• Data Sharing: Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
• Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
• Message Disclosures: Message frequency varies. Message and data rates may apply.
• Data Security: Your data is protected and retained only as needed.

5. How We Protect Your Information

We are committed to protecting your personal information. We use appropriate technical and organizational measures to safeguard the phone numbers we collect from unauthorized access, use, or disclosure.

6. Sharing Your Information

We will only share your phone number in the following limited situations:

• With our service providers, strictly for delivering communication related to your service (e.g., scheduling or customer support).
• As required by law or to protect our legal rights.

7. Your Rights

You have the right to:

• Request access to your phone number and any other personal information we may have.
• Request that we delete your phone number from our records.

To exercise any of these rights, please contact us at sales@excellenceautojax.com or call 904-677-3330.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the revised policy on our website with an updated effective date. Please check back periodically to stay informed about how we handle your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Excellence Auto Direct, LLC

By using our services, you consent to the collection, processing, and use of your personal information as described in this Privacy Policy.